Most people who are happy with you never say so in public. Not because they would not, but because by the time it crosses their mind they are back in the car and the moment has gone.
Your rating does the selling before you do
Your stars sit next to your name in search results and on Maps. For a stranger deciding between you and the place down the road, that is the first thing they learn about you, and usually it decides whether there is a second thing.
Forty recent reviews read as a business other people trusted. Four reviews from two years ago read as a gamble, even when the quiet business is the better one. Google also pays attention to how many reviews you have and how recently they arrived when it decides who to show for local searches, so a listing that went silent eighteen months ago is working against you.
The problem is friction, not willingness
Ask a happy customer for a review and almost everyone says yes. Then they have to unlock their phone, open Google, type your business name, pick your listing out of the results, scroll past the photos and the opening hours, and find the stars. That is six steps between goodwill and a review.
Nobody is refusing you. They are just getting distracted.
What the stand does
The stand sits on your counter with an NFC chip inside it. A customer holds their phone near it for a second and your Google review page opens on its own. They do not download anything and they do not type your name. The page is already waiting by the time they look at the screen.
It takes about as long as paying by card. You ask while they are still standing in front of you, point at the stand, and the review gets written while they still remember why they were happy.
What thirty euro covers
Thirty euro a stand, with set-up included. We link it to your Google review page and hand it over working. All you do is put it on the counter.
If you have more than one till, reception desk or site, take one for each. They cost the same and they all point at the same listing.
Where to put it
Next to the till, on the reception desk, on the tray the bill arrives on. Anywhere the customer is already standing still with a phone in their hand.